This past summer, I had an internship with Shareaholic – a small (less than 10 person) startup that provides a free app you can add to your blog. The app allows viewers to share a webpage to many different social media services across the globe and provides the viewer with recommendations for other pages on the website they might also join. About 1 month after I started, Shareaholic released an “upgrade” of this app in their Word Press plugin.
You all know the burning wrath of change. Innocent people are suddenly swept into a raging panic. Where did their app go? How were they supposed to edit things? Why was nothing working? Why did we ruin a perfectly good plugin?!?! So when the customer service inbox shot from 20 to 200 emails in just one night, Shareaholic stuck me on customer support duty. For two months.
Imagine answering emails for 7-8 straight hours per day from people all over the world. I have never met them before, nor will I likely ever come in contact with them again. Some speak English, some barely speak English, some send you emails in their native language, requiring “Google translate” before I can continue.

